Effective Date: 1 January 2025 · Last Updated: April 2026
AV Design Pro Co., Ltd. ("AVD", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what information we collect, how we use it, the legal bases on which we rely, and the rights available to you under applicable data protection laws, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where relevant, the European Union General Data Protection Regulation (GDPR).
By using our website, submitting forms, placing orders, or otherwise interacting with AVD, you acknowledge that you have read and understood this Policy.
1. Scope of This Policy
This Policy applies to information collected through the AVD website, our sales and quotation processes, technical support channels, OEM/ODM engagement, partnership applications, and any related online or offline communication with AVD. It does not apply to third-party websites that may be linked from our site.
2. Information We Collect
2.1 Information You Provide Directly
- Contact & identity data: full name, job title, company name, business email, phone number, country, and shipping/billing addresses.
- Inquiry & order data: product inquiries, project specifications, quantity requirements, delivery preferences, quotation requests, purchase orders, and payment confirmations.
- Account data: username, hashed password, communication preferences, and saved wishlists or comparison lists.
- Partnership & OEM/ODM data: company registration documents, annual revenue range, target markets, technical specifications, and branding artwork submitted for manufacturing engagements.
- Support data: serial numbers, proof of purchase, diagnostic photos/video, and correspondence related to warranty or technical issues.
2.2 Information Collected Automatically
- Device & log data: IP address, browser type and version, operating system, referring URL, pages visited, time-on-page, and timestamps.
- Cookies & similar technologies: session identifiers, language preference, theme preference, and analytics identifiers. See our Cookie Policy.
2.3 Information From Third Parties
We may receive information from trade-show organizers, industry partners, publicly available business directories, credit-reference agencies (for trade-credit evaluation), and payment processors confirming settlement of invoices.
3. How We Use Your Information
- To respond to inquiries, prepare quotations, and provide technical specifications or drawings.
- To process, fulfill, and ship orders; manage invoicing, payments, returns, and warranty claims.
- To provide after-sales support, including RMA handling, firmware updates, and replacement parts.
- To evaluate OEM/ODM, distribution, and reseller partnership applications.
- To send product announcements, technical bulletins, pricing updates, and promotional communications to business contacts (you may unsubscribe at any time).
- To maintain site security, prevent fraud, and detect misuse of our systems.
- To analyze website performance and improve content, navigation, and usability.
- To comply with tax, accounting, export-control, customs, and other legal or regulatory obligations.
4. Legal Bases for Processing
Where the GDPR or a comparable framework applies, we rely on: (a) performance of a contract; (b) compliance with a legal obligation; (c) legitimate interests; and (d) consent, which you may withdraw at any time.
5. Information Sharing & Disclosure
AVD does not sell, rent, or trade your personal information. We share information only with the following recipients, and only to the extent necessary:
- Service providers: logistics carriers, payment processors, cloud hosting providers, email infrastructure, and analytics platforms, under contracts requiring confidentiality and data protection.
- Manufacturing & supply partners: our parent company and authorized factories that fulfill OEM/ODM or co-developed products.
- Authorized resellers & distributors: where a reseller has originated your inquiry or is the contracted fulfillment channel for your region.
- Legal & regulatory authorities: when required by law, court order, or to protect the rights, property, or safety of AVD, our customers, or the public.
- Business transactions: in connection with a merger, acquisition, restructuring, or asset sale, subject to equivalent confidentiality obligations.
6. International Data Transfers
AVD is headquartered in Thailand and operates in a global supply chain. Your information may be transferred to, stored in, or processed in jurisdictions outside your country of residence, including China (manufacturing partners), Singapore or Hong Kong (regional hosting and logistics), and the European Union (for EU customer-support operations). Where such transfers take place, we apply appropriate safeguards such as standard contractual clauses or adequacy decisions, as applicable.
7. Data Retention
- Quotation and inquiry records: 3 years from the last interaction.
- Order, invoice, and shipping records: 10 years (tax and customs compliance).
- Warranty records: duration of the warranty plus 2 years.
- Marketing subscriptions: until you unsubscribe, then in a suppression list to honor your opt-out.
- Website logs and analytics: up to 24 months in aggregated or anonymized form.
8. Data Security
We implement industry-standard technical and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Measures include TLS encryption, password hashing, role-based access control, server hardening, regular backups, and staff confidentiality agreements.
9. Your Rights
- Access the personal information we hold about you and receive a copy in a portable format.
- Request correction of inaccurate or incomplete data.
- Request deletion of data we no longer have a lawful basis to retain.
- Object to, or request the restriction of, certain processing activities.
- Withdraw consent at any time for processing based on consent.
- Opt out of marketing communications using the unsubscribe link or by contacting us.
- Lodge a complaint with your local data-protection authority if you believe your rights have been infringed.
10. Children's Privacy
Our website and services are directed at B2B customers and industry professionals. We do not knowingly collect personal information from individuals under the age of 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date, and where changes are material, we will post a prominent notice on our website or notify registered users by email.
12. Contact Us
